Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through the ReserveIQ website, the ReserveIQ software platform, related communications, and any associated services offered by 369 Consulting LLC.

By using ReserveIQ, you consent to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

Information you provide directly

• Name, email address, phone number, and organization details
• Account registration and subscription information
• HOA financial inputs, reserve data, budgets, project information, vendor information, and uploaded documents
• Messages, support requests, or feedback you send to us

Information collected automatically

• IP address, browser type, device type, operating system, and referring pages
• Usage information such as pages visited, features used, and session activity
• Cookies and similar technologies used for analytics, performance, and user experience

Payment information

If you subscribe to ReserveIQ, payment information may be collected and processed by a third-party payment processor. ReserveIQ does not store full credit card numbers on its own servers unless explicitly stated otherwise.

3. How We Use Information

We use collected information to:

• Provide, operate, maintain, and improve ReserveIQ
• Create and manage user accounts and subscriptions
• Generate dashboards, projections, insights, reports, and decision-support outputs
• Respond to questions, support requests, and customer service inquiries
• Monitor performance, security, reliability, and product usage
• Send service-related notices, updates, billing messages, and important administrative communications
• Analyze platform usage in aggregated or anonymized form to improve the Service

4. Legal Bases for Processing

Where applicable, we process personal information because it is necessary to provide the Service, perform a contract with you, comply with legal obligations, protect legitimate business interests, or based on your consent.

5. Cookies and Analytics

ReserveIQ may use cookies, analytics tools, and similar technologies to remember preferences, improve performance, understand how visitors use the site, and support security and troubleshooting.

You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of some features.

6. How We Share Information

We may share information with:

• Service providers that help us operate the platform, such as hosting, analytics, email, and payment providers
• Professional advisors such as attorneys, accountants, insurers, or auditors when reasonably necessary
• Government authorities or other parties when required by law, regulation, subpoena, or legal process
• A buyer, investor, successor, or affiliate in connection with a merger, acquisition, restructuring, financing, or sale of business assets

We do not sell your personal information or uploaded HOA financial data to third parties.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

We may retain backup copies, logs, and archival information for a reasonable period even after account closure.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices

• You may update certain account information through your account settings
• You may opt out of non-essential marketing emails by using the unsubscribe link in those emails
• You may request account closure subject to applicable billing, legal, and retention obligations

10. Privacy Rights

Depending on where you live, you may have rights relating to access, correction, deletion, portability, objection, restriction, or withdrawal of consent regarding your personal information.

To exercise any applicable privacy rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

11. Children’s Privacy

ReserveIQ is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

12. International Data Transfers

If you access ReserveIQ from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

13. Third-Party Services and Links

ReserveIQ may integrate with or link to third-party services. We are not responsible for the privacy practices, content, or security of third-party websites, tools, or services. Your use of third-party services is governed by their own policies and terms.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date. Your continued use of ReserveIQ after any update becomes effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact: